We're excited to announce significant updates across the Hostshare platform, focusing on quality-of-life improvements for our support team, enhanced special offers, and crucial bug fixes. These changes are designed to streamline operations with the sudden growth of manny new users across the platform, extend our global reach, and improve user experience.
Support Team Updates
- Quality of Life Enhancements: Implemented quick wins to reduce escalated support issues.
- Booking Cancellation Options: Added a cancellation reason dropdown on the front end for better tracking (e.g., pledge-ducker, guest issues, calendar problems).
- Listing Management Enhancements: Introduced a management tab on the admin side for better listing oversight.
- Detailed Listing Dates: Now displaying created, completed, and listed dates in admin pages, including Hospitable Connect sync status.
- Cache Management: Added functionality to refresh listing cache directly from the admin panel.
- User Management Overhaul: Enhanced user dropdown menus for advanced actions (delete, ban, update). Now displaying more comprehensive user data including created dates, addresses and more.
- Billing & Subscriptions Tab: New admin tab for viewing and managing user subscriptions, invoices, and special offers with direct links to stripe for adjustments.
- Payouts Tab: New admin tab for viewing and managing user payout accounts, with direct links to Stripe for adjustments or resets.
Dynamic Special Offers System
Global and Dynamic Offers
: Enhanced the special offer system to dynamically manage promotions, including:- A default global offer for new listings.
- Specialized offers for international listings to support global expansion.
- Exclusive offers for early access users renewing for the first time since our travel feature launch in February 2024.
- Easily adjust these special offers in the future without much effort.
Other Platform Fixes and Changes
- Calendar Syncing Controls: Prevented users from mistakenly syncing Hostshare calendars with themselves.
- Booking Window Adjustment: Updated text for booking windows to show a 5-day advance requirement, with a link to the share pledge for further details.
- Onboarding Fixes: Disabled the "go live" button for listings that are ready but not yet live, ensuring accurate status representation.
- Communication Guidelines: Added instructions in the date picker modal to avoid messaging on Airbnb, enhancing compliance with platform rules.
- Guest Messaging: Enabled the "guestMessage" field on the admin, host, and traveler sides for enhanced communication during bookings.
Bug Fixes
:- Addressed an issue preventing listings from moving to "in review" status upon user action.
- Fixed a discrepancy where deleted listings appeared as "coming soon" in search results.
- Resolved a bug preventing users from booking despite having approved listings and available travel nights due to also having a pending listing.