We’ve released a major update to improve the accuracy and reliability of Free Nights and Share Night Contract data across Hostshare.
These upgrades were focused on strengthening our internal tools so our Support Team can resolve issues faster and ensure your nights are always tracked correctly.
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✅ More Accurate Free Nights Balances
We completed a large system cleanup and refinement to ensure Free Nights and Share Nights are calculated correctly for nearly all users. Moving forward, all new activity will be tracked with even greater accuracy and consistency.
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🛠️ Better Tools for Customer Support
To help hosts and travelers get quick, accurate help when something looks off, our support team now has improved visibility and control, including:
- Clearer membership and renewal details
- Improved handling of cancellations and status changes
- Fixes to date and timezone inconsistencies
- Better tracking of expiring or limited-time Free Nights
- More reliable payout account status and resets
These updates ensure that when you contact support about your account, listing, bookings, or Free Nights, our team can diagnose issues faster and resolve them on the spot.
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🚀 What This Means for You
- More reliable Free Nights tracking
- Fewer discrepancies or missing nights
- Faster support responses when something needs adjusting
- A cleaner foundation as we roll out Advanced Travel
This update clears out a huge amount of technical debt and strengthens the system that powers Free Nights, Share Pledges, and renewals—core parts of what makes Hostshare work.
If you ever notice anything unusual with your Free Nights or listing’s nights to share, reach out to support and we’ll take care of it right away.