We made a small update to our booking notifications for both hosts and guests. The new "Next Steps" feature is designed to guide each party through the post-booking process, ensuring smooth preparations for upcoming stays.
What’s New:
"Next Steps" for Hosts:
- Confirm the Booking:Direct communication with the guest to finalize check-in details.
- Calendar Management:Instructions on blocking dates on Airbnb or other platforms.
- Payout Preparation:Steps to ensure the payout account is ready for receiving payments.
- PMS Integration:Optional guidance for adding bookings to Property Management Systems for streamlined operations.
Help article for next steps for Hosts after a booking: https://help.hostshare.co/en/articles/10203548-booking-next-steps-host
"Next Steps" for Guests:
- Confirm Reservation Details:Encourages guests to contact the host as soon as possible to confirm booking details.
- Host Response Waiting Period:Advises guests to wait for the host’s confirmation before proceeding with further travel plans.
- Support Options:Information on how to contact support if booking discrepancies occur or if they don’t hear back from the host.
Guest Next Steps and help article: https://help.hostshare.co/en/articles/10203638-booking-next-steps-guest
Why This Matters:
The introduction of "Next Steps" in our notifications is aimed at enhancing the clarity and efficiency of communication between hosts and guests. This feature provides both parties with clear, actionable tasks that need to be completed following a booking, which helps prevent common post-booking issues and improves overall satisfaction with the Hostshare experience.
Check out the new "Next Steps" in your next booking notification and experience a more guided and streamlined booking process!
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