We’ve released a small update that helps our support team better understand and resolve cancellation-related questions:
✔️ What’s New
- Clear Cancellation Reasons:Bookings and free night transaction records now include a tooltip showing the specific reason a booking was canceled. This helps our support team quickly diagnose issues and assist users more effectively.
- Updated Guest Refund Handling:For guest-initiated cancellations, refunds now exclude the standard processing fee. This ensures consistent handling across all cancellations.
These updates help us respond faster, provide clearer answers, and create a smoother experience for both hosts and guests.